1) Is the site secure?
Yes. The shopping site is on a secure server giving our customers peace of mind that their credit card (ATM) details will not fall into the wrong hands.
2) Do I have time to change my mind?
Yes. Consumers have the right to cancel their order before the sale is concluded, plus all phones come with manufacturer’s warranty. Therefore any fault discovered will be fixed by the manufacturer through us. See the Terms and Conditions.
3) Is delivery free?
Yes for all our buyers in Lagos, Abuja, and Port Harcourt. Unless stated otherwise, all prices include delivery the same day. For delivery addresses outside Lagos, and Portharcourt, a delivery charge may be added and we will contact you with details of this prior to goods being dispatched.
4) When will I receive my goods?
Subject to the time you place order and pay,it will be delivered 3-4 hours time as long as your order is received before 2.30 pm else,your order will be dispatched for next working day.
5) What about my Privacy?
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Law.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes your name, address, phone number, email address and credit card details, but we will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
6) So what about 'cookies'?
We use ‘cookie’ technology to enable the shopping system to record the contents of your basket, to ensure that the correct products are ordered when you progress through the checkout and to facilitate navigation throughout the store.
The use of a ‘cookie’ involves storing a small file on your computer, which can be used to identify your browser to our server. You can usually modify your browser to prevent this happening although if you do ‘disable cookies’ then you will be unable to make a purchase from our online shop.
7) How can I be removed from your mailing list?
If you wish to unsubscribe from our mailing list, simply send an email to csm[at]parktelonline.com with 'unsubscribe' as the subject line.
8) What if I have a complaint?
We are always looking for ways to improve our service, so if you have a complaint please call us on 0807 900 0448
We hope that you never find the need to complain, but if you do then we promise to deal with any complaint fairly, confidentially, effectively and speedily. We will acknowledge your complaint within 5 working days and we will keep you informed about progress.
9) What are your terms and conditions?
You can find our terms and conditions, along with the networks terms and conditions here.
10) My question is not answered here!
For any further information please contact us either by telephone (08084667600), e-mail, or by completing our contact form.